Superior Consultation LLC Effective Date: January 1, 2025 Last Updated: May 8, 2026Welcome to Superior Consultation LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, process, and safeguard information obtained through our websites, applications, software, products, and services, including but not limited to:Consulting servicesWeb-based tools and applicationsAI-powered systemsSMS and communication platformsCustomer engagement systemsThe AIRA AI Receptionist platform (“AIRA”)By accessing or using our services, websites, applications, or products, you acknowledge and agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information from you directly, automatically, or through third-party service providers.
A. Personal Information
When you interact with our services, create an account, schedule consultations, submit forms, communicate with us, or use AIRA, we may collect:Full nameEmail addressPhone numberMailing addressPayment informationBusiness informationAppointment detailsContact preferencesAccount login credentialsUser-submitted contentCommunication records
B. Communication & AI Interaction Data
When using AIRA or communication-related services, we may collect and process:SMS/MMS messagesCall logsVoicemail recordingsAI-generated responsesAudio recordingsVideo interactionsAI transcriptions and summariesCustomer support conversationsAppointment scheduling dataMetadata associated with communications
C. Usage & Technical Data
We may automatically collect:IP addressDevice identifiersBrowser typeOperating systemMobile carrier informationAccess timesPages visitedWebsite interactionsCookies and tracking dataDiagnostic and analytics information
D. Location Information
Where permitted by law and enabled by your device settings, we may collect approximate location data for operational, security, fraud prevention, or service optimization purposes.
2. HOW WE USE YOUR INFORMATION
We use collected information to:Provide, operate, and maintain our servicesDeliver consulting services and AI-powered featuresOperate AIRA and related communication systemsProcess payments and transactionsSchedule appointments and manage bookingsSend confirmations, invoices, updates, and notificationsRespond to customer inquiries and support requestsImprove website functionality and user experienceTrain, improve, and monitor AI systems and automation toolsDetect fraud, abuse, unauthorized activity, or security incidentsMaintain compliance with legal obligationsConduct internal analytics and business operationsSend marketing or promotional communications where permitted by law
3. SMS, CALLING, AND COMMUNICATION CONSENT
By providing your phone number or using AIRA, you consent to receive communications from Superior Consultation LLC and AIRA, including:SMS and MMS messagesAutomated text messagesArtificial or prerecorded voice callsPush notificationsEmailsAI-generated communicationsCustomer support messagesThese communications may be sent using automated systems, AI technologies, or third-party communication providers.Message and data rates may apply. Message frequency may vary.You may opt out at any time by replying:STOPUNSUBSCRIBECANCELYou may reply HELP for assistance.Consent to receive communications is not a condition of purchase unless expressly stated otherwise.
4. CALL RECORDING, AI PROCESSING & TRANSCRIPTIONS
AIRA and related services may record, monitor, transcribe, analyze, summarize, or process communications using artificial intelligence technologies.By using our services, you acknowledge and consent that:Calls and messages may be recorded or processed;AI systems may generate responses, summaries, classifications, or recommendations;Communications may be stored for operational, quality assurance, analytics, training, compliance, fraud prevention, or security purposes.You are solely responsible for ensuring that all legally required notices and consents are obtained before recording or transmitting communications using our services.
5. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information.We may share information with trusted third parties that assist in operating our business and services, including:Cloud hosting providersTelecommunications providersPayment processorsAI and automation service providersAnalytics providersSecurity and fraud prevention vendorsTechnical support providersThese providers are contractually required to protect confidential information and only use it for authorized purposes.We may also disclose information when necessary to:Comply with legal obligationsRespond to lawful requestsProtect our legal rightsInvestigate fraud or abuseProtect user safety or platform integrity
6. COOKIES & TRACKING TECHNOLOGIES
Our websites and applications may use:CookiesAnalytics toolsPixelsSession storageDevice identifiersTracking technologiesThese technologies help us:Improve performance and functionalityAnalyze traffic and usageEnhance user experienceMaintain security and fraud prevention systemsYou may control cookies through your browser settings, though some features may not function properly if disabled.
7. DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from:Unauthorized accessDisclosureAlterationLossMisuseDestructionHowever, no internet transmission, cloud storage system, or electronic platform can be guaranteed to be 100% secure. Use of our services is at your own risk.
8. DATA RETENTION
We retain information for as long as reasonably necessary to:Provide servicesMaintain business operationsComply with legal obligationsResolve disputesEnforce agreementsMaintain security and fraud prevention measuresRetention periods may vary depending on the nature of the information and applicable legal requirements.
9. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights to:Access personal informationCorrect inaccurate informationRequest deletion of informationObject to certain processing activitiesWithdraw consent where applicableRequest information regarding data usageTo exercise privacy rights, contact:privacy@superiorllc.orgWe may require verification of identity before processing requests.
10. CHILDREN’S PRIVACY
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.
11. THIRD-PARTY SERVICES & LINKS
Our websites, applications, or services may contain links to third-party websites or services.We are not responsible for:Third-party privacy practicesExternal contentThird-party security measuresIndependent policies or termsUse of third-party services is subject to their own policies and terms.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Superior Consultation LLC, its owners, officers, employees, affiliates, contractors, developers, licensors, and agents shall not be liable for:Unauthorized access to dataData breachesService interruptionsAI-generated inaccuraciesCommunication failuresLost profits or business interruptionIndirect, incidental, or consequential damagesUse of our services is at your own risk.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.Updated versions will be posted at: Privacy Policy Continued use of our services after changes become effective constitutes acceptance of the revised policy.
14. CONTACT US
If you have questions regarding this Privacy Policy or our privacy practices, contact: Superior Consultation LLC Roanoke, Virginia Email: privacy@superiorllc.orgWebsite: Superior Consultation LLC
